Orders are typically filled within one week. Allow an additional 2-5 days for shipping. Many orders are actually filled within 24-48 hours. ***If you need an order overnight, for the weekend, or just F A S T, please call or email us and we will let you know whether your order can be expedited for an additional fee
- 619/233-6600 or email@example.com.
Your order will be shipped by either USPS (Priority Mail®) or UPS Ground shipping. Order tracking information will be sent via email when order is shipped. We will charge a flat Shipping charge of $8.00 for most orders, regardless of size or weight. Orders are shipped out of our warehouse via UPS Ground / USPS and arrive between 2 to 5 business days, unless otherwise selected. Larger orders that exceed the $8.00 shipping fee will be priced as they are placed.
Since all orders are processed electronically, you will be charged our standard shipping charge of $8.00. If you choose to have your order sent to you by Express Shipping, you will be emailed or a Customer Care Rep will call you before your package is shipped out with the express charge. If you decide to choose Express Shipping, you will be charged the going UPS rate for the speed you choose. If you choose "Express Shipping," please write us a note in the "Comments" section of check out page.
If you order a product which is expected to be out-of-stock for more than three days, we will contact you via e-mail or phone to alert you of the delay and the expected ship date. You will have the option to "hold the entire order until all products are in stock", "substitute a different product for the out-of-stock product", or "split the order". If you split the order, all in-stock products will be sent immediately, and the remaining out-of-stock product(s) will be sent as soon as they arrive, without additional shipping charges.
We must be notified of any goods damaged upon arrival with in 15 days of shipping. In the event that any of your products arrive damaged, please email firstname.lastname@example.org, and we will issue you a "call tag" from UPS for the return of the damaged product. Once the damaged product has been returned to us, we will a send replacement immediately.
Please email email@example.com to check the status of your order.